Chapter 2 – Quality management and quality culture

In this chapter you will learn more about the concepts on which this handbook is based – quality management and quality culture. You will see the differences as well as the relationships between these terms and you will get a first idea of what it means to set up a QMS and a quality culture in your organisation.


While in Chapter 1 you learned that a common EQAVET framework for VET was adopted, it is also a fact that most European countries have established quality frameworks that give their VET providers the freedom to decide by themselves which internal approaches, instruments and tools to apply (see annex, Section 1.39). Although this flexibility is fully in line with the EQAVET framework, there are some basic requirements and tasks for operation of any internal QMS that must be followed and which are explained in Section 2.1.