The model originates in continuous training of adults.

The model is based on the premise that quality for citizens/customers and society is achieved through leadership, strategic planning, partnerships and process management.

Focus on leadership and staff development will result in quality improvement.

The model outlines the minimum requirements for a quality system within an organisation that wants to provide products and services meeting customer expectations and regulatory requirements.

The model is a quality assurance system providing guidance for establishment and development of an internal QMS.

The model considers organisational processes and compares plans to actual achievements.