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Total score: 20 %

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Domanda:

True/false question

It is not senior management’s role to create appropriate conditions for active participation of employees.

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Domanda:

Multiple choice question

Select those actions which you consider will ensure commitment of a management team to quality.

Senior management team measures performance and checks whether staff members and units have achieved the agreed objectives.

Senior management appoints the quality manager and quality officers and invites staff members to participate in the quality team.

One member of the senior management team is put in charge of quality management and the quality manager reports directly to this person.

Senior management supports efforts to improve quality and acts as role models as effective agents of change.

Senior management provides both human and financial resources for quality management activities.

Response:

One member of the senior management team is put in charge of quality management and the quality manager reports directly to this person.

Senior management appoints the quality manager and quality officers and invites staff members to participate in the quality team.

Senior management team measures performance and checks whether staff members and units have achieved the agreed objectives.

Senior management provides both human and financial resources for quality management activities.

Senior management supports efforts to improve quality and acts as role models as effective agents of change.
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Domanda:

Multiple choice question

Which ONE of the following does NOT empower employees?

The definition of clear process-related responsibilities.

An internal reward and recognition system for deserving employees.

A clearly-defined voice for employees with in decision-making processes.

A decentralised governance structure.

A dictatorial structure.

Response:

A decentralised governance structure.

The definition of clear process-related responsibilities.

A clearly-defined voice for employees with in decision-making processes.

A dictatorial structure.

An internal reward and recognition system for deserving employees.