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Domanda:

Multiple choice question

What is the main different between ‘quality culture’ and ‘quality management’?

Quality management is guided by a specific timetable; Quality Culture is an ongoing process.

Quality management is undertaken by specific appointments; Quality Culture is undertaken by all staff within a VET institution.

Quality management is based on facts, figures and measurement; Quality Culture is about individuals’ roles and commitment.

Response:

Quality management is undertaken by specific appointments; Quality Culture is undertaken by all staff within a VET institution.

Quality management is based on facts, figures and measurement; Quality Culture is about individuals’ roles and commitment.

Quality management is guided by a specific timetable; Quality Culture is an ongoing process.
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Domanda:

Multiple choice question

Which of the following is defined as a 'soft' concept?

Neither quality management nor quality culture.

Quality culture.

Quality management.

Both quality management and quality culture.

Response:

Both quality management and quality culture.

Neither quality management nor quality culture.

Quality culture.

Quality management.