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Question:

Multiple choice question

Select those actions which you consider will ensure commitment of a management team to quality.

Senior management appoints the quality manager and quality officers and invites staff members to participate in the quality team.

Senior management supports efforts to improve quality and acts as role models as effective agents of change.

Senior management team measures performance and checks whether staff members and units have achieved the agreed objectives.

Senior management provides both human and financial resources for quality management activities.

One member of the senior management team is put in charge of quality management and the quality manager reports directly to this person.

Response:

Senior management attempting to achieve goals at all costs.

An absence of personal ambition in the setting of targets; decisions taken on the basis of shared responsibility.

Striking a balance between bottom-up suggestions and top down management goals.

Departments participating in both planning and auditing.
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Question:

Multiple choice question

Which can be key factors in balanced leadership?

Senior management taking quality decisions after consultation with bodies such as the Chambers of Commerce and industry.

Senior management providing both human and financial resources for quality management activities.

Senior management supporting efforts to improve quality, and acting as role models as effective agents of change.

Senior management appointing the quality manager and quality officers, and inviting staff members to participate in the quality team.

Having a single member of the senior management team in charge of quality management, with the quality manager reporting directly.

Response:

Having a single member of the senior management team in charge of quality management, with the quality manager reporting directly.

Senior management appointing the quality manager and quality officers, and inviting staff members to participate in the quality team.

Senior management taking quality decisions after consultation with bodies such as the Chambers of Commerce and industry.

Senior management providing both human and financial resources for quality management activities.

Senior management supporting efforts to improve quality, and acting as role models as effective agents of change.
Score 0 of 1
(skipped)

Question:

Multiple choice question

Which ONE of the following does NOT empower employees?

A decentralised governance structure.

A dictatorial structure.

A clearly-defined voice for employees with in decision-making processes.

An internal reward and recognition system for deserving employees.

The definition of clear process-related responsibilities.

Response:

A decentralised governance structure.

The definition of clear process-related responsibilities.

A clearly-defined voice for employees with in decision-making processes.

The publication of quality measurement data.

An internal reward and recognition system for deserving employees.