Chapter 8 – To do and not to do

In this final chapter you will learn about the 10 basic recommendations on what you should do and what you should avoid when establishing internal quality management and creating a quality culture within your VET institution.


Promotion of quality management and...

  1. The senior management team’s commitment to quality is a make-or-break factor. If it is absent – stop: there is no way to move forward.

  2. Identify expertise and stimulate motivation among staff, students and other stakeholders, build a self-assessment team and provide it with organisational resources.

  3. You can only do a few things well – restrict self-assessment and improvements to one or two weak points which matter to students, staff and, if possible, also to external stakeholders.

  4. Make sure that assessment results and subsequent change and improvements are widely shared within the organisation and by external stakeholders.

  5. Ensure continuity and extended follow-up activities involving the whole organisation.

  6. Take advantage of your quality achievements for internal and external marketing – build your VET institution’s reputation.

... creation of a quality culture

  1. Professionalise your internal quality management and your staff in applying the PDCA cycle in everyday operations.

  2. Promote empowerment of staff and students, reward their commitment to quality and make use of their innovative potential.

  3. Apply the MERI cycle, keep people’s enthusiasm high and support learning as a key factor of quality.

  4. Define your concept of quality, your development strategy, vision and mission of your VET organisation.


Good luck on your journey to quality!